Contact RapidHeat Ireland
For help with an order, delivery, return or a question about RapidHeat, email support@rapidheatie.com. We aim to reply within 1 working day. A clear message with the details below helps us understand what you need and respond usefully.
RapidHeat Ireland is the official online store for RapidHeat. We sell online and provide customer support by email. We do not publish a phone number or postal support address here; email is the right way to reach the team.
Before you write
- Order query: include your order number, if you have one.
- Delivery issue: include the tracking status and delivery postcode or county.
- Return request: tell us the order number and that you want to return the item.
- Product question: describe the room or usage question as clearly as you can.
- Privacy request: state whether you are asking for access, correction or deletion of personal data.
Please do not send full payment card details by email. Payments are handled through Shopify checkout; we do not need your card number to locate an order. Share only information relevant to your question.
What happens next
- Send your message to support@rapidheatie.com.
- Include an order number or concise description where relevant.
- We aim to reply within 1 working day.
- If we need more detail, we will ask you by email.
- Keep the conversation in the same email thread where possible so the history stays together.
Response times are measured in working days and may vary around weekends or public holidays. If you have not seen a reply after one working day, check your spam or junk folder and then follow up on the original email.
Order and delivery help
For delivery questions, first check your confirmation and tracking email. Free delivery is available to every county in the Republic of Ireland. Orders usually dispatch within 1–2 working days and delivery generally takes 2–5 working days after dispatch. If those estimates have passed, include the latest tracking status when you contact us. Read our shipping and delivery information for more detail.
Returns, refunds and faulty items
For a return, email us before sending the heater. We will provide the return instructions and address. Our money-back guarantee lasts 30 days from delivery, alongside your statutory rights under Irish and EU consumer law. If something arrived damaged or has developed a fault, describe the issue and include your order number. Visit returns and refunds for the process.
Product and safe-use questions
Tell us what you would like to know and we will do our best to point you to clear information. RapidHeat is a plug-in heater intended for a small room; it is not IP-rated and should not be used in bathrooms or wet areas. Do not use it with an extension lead or cover it, and keep it clear of curtains and bedding. If the answer concerns a serious electrical or safety concern, stop using the heater and contact us with the details.
Other useful pages
- Frequently asked questions for common product and order questions.
- Shipping and delivery for dispatch and tracking.
- Returns and refunds for return instructions.
- About RapidHeat Ireland for our approach and store information.
Contact questions
How quickly will you reply?
We aim to reply within 1 working day. Weekends and public holidays are not working days, and occasionally a more complex question can take longer to resolve.
Can I ask about an order without an order number?
Yes. Send the email address used at checkout and any relevant order details you have. Never send payment card details.
Can I cancel or change an order?
Email us as soon as possible. We will try to help before dispatch, but changes or cancellation cannot be guaranteed once an order has shipped.
How do I make a data request?
Email support and clearly state the data request you wish to make. We may ask for information needed to verify the request before acting.
Where can I contact you?
Email support@rapidheatie.com. We do not list an unsupported phone number or address.