30-day money-back guarantee
You can ask to return your RapidHeat within 30 days from delivery under our money-back guarantee. The guarantee provides a refund of the product price for an eligible return. It is additional to, and does not replace, your statutory rights under Irish and EU consumer law, including applicable rights when buying online.
To start, contact us before sending anything back. We will confirm the instructions and return address for your order. Please do not post a return to an address found elsewhere or send it without contacting us, as this can make it harder to identify and process.
How to request a return
- Email support@rapidheatie.com within 30 days of delivery.
- Include your order number, the delivery date if known, and that you wish to return the item.
- Wait for our reply with the return instructions and return address.
- Pack the heater securely, ideally in its original packaging, with its accessories.
- Send it using the instructions provided and keep proof of postage until the matter is resolved.
We aim to reply within 1 working day. If original packaging is unavailable, use suitable protective packaging so the item is not damaged in transit. Do not include personal items or unrelated goods in the parcel.
Refunds and timing
Once your return has been received and checked, an approved refund is made to the original payment method. Refunds are processed within 14 days of us receiving the return. Your bank or payment provider may take additional time to show the funds. We will contact you if we need information to identify the order or complete the refund.
The money-back guarantee applies to the product price. It does not take away any rights you have under consumer law. If your circumstances involve a statutory cancellation or remedy, contact us and we will explain the relevant process rather than asking you to rely solely on the voluntary guarantee.
Faulty or damaged items
If your heater arrives damaged or develops a fault, contact support as soon as you can. Include your order number and explain what happened; photographs may help if damage is visible. We will discuss the next steps, which may include a replacement or refund as appropriate. Fault-related statutory rights are separate from the 30-day guarantee and remain in place.
Order cancellation
If you have changed your mind before dispatch, email us promptly with your order number. We will try to stop the order, but cannot promise cancellation once it has been dispatched. If it has already shipped, contact us for the applicable return or cancellation instructions. Online purchases may carry statutory cancellation rights; the applicable rules and exceptions depend on the circumstances.
Return checklist
- Contact us first and obtain the correct return instructions.
- Include the order number or other identifying order details.
- Protect the heater and accessories in secure packaging.
- Keep your proof of postage and tracking information.
- Allow time for the return to reach us and for your payment provider to display a refund.
Returns questions
How long do I have to return it?
Our money-back guarantee runs for 30 days from delivery. Statutory rights, including applicable online cancellation rights, may provide separate protections.
Do I need to email before returning?
Yes. Email support@rapidheatie.com with your order number first so we can provide the correct return address and steps.
When will I receive my refund?
Approved refunds are processed within 14 days of us receiving your return, to the original payment method. Your provider may need extra time to display it.
What if the item is faulty?
Contact us with your order details and a description of the issue. We will advise on the appropriate next step, without restricting your statutory consumer rights.
Who pays for return postage?
Contact us before arranging a return. We will explain the instructions that apply to your situation, including what to do if an item is faulty or damaged.
Where can I read more?
See our shipping information or contact page, or email support directly.